This Privacy Policy explains how Genocs collects, uses, and protects your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We are committed to protecting your privacy and ensuring transparency in our data processing activities.

Last Updated: December 2024
Effective Date: December 2024

Data Controller

Company: Genocs
Address: Via Trasimeno 40/10, Milan, Italy
Email: info@genocs.com
Phone: +39 329 07 23 091
VAT Number: 03518950757
Data Protection Contact: privacy@genocs.com

Information We Collect

We collect the following types of personal data:

• Contact Information: Name, email address, phone number when you contact us
• Website Usage Data: IP address, browser type, pages visited, time spent on site
• Communication Data: Messages sent through contact forms or email
• Technical Data: Device information, operating system, browser version

Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent (Article 6(1)(a)): For marketing communications and non-essential cookies
• Legitimate Interest (Article 6(1)(f)): For website analytics and business operations
• Contract (Article 6(1)(b)): For service delivery and customer support
• Legal Obligation (Article 6(1)(c)): For compliance with applicable laws

How We Use Your Data

We use your personal data for the following purposes:

• Providing and improving our services
• Responding to your inquiries and support requests
• Analyzing website usage and performance
• Complying with legal obligations
• Marketing communications (with your consent)

Data Retention

We retain personal data for the following periods:

• Website Analytics: 26 months (Google Analytics default)
• Contact Forms: 3 years from last contact
• Marketing Communications: Until consent is withdrawn
• Cookies: As specified in our cookie policy below

Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of Access (Article 15): Request copies of your personal data
• Right to Rectification (Article 16): Correct inaccurate or incomplete data
• Right to Erasure (Article 17): Request deletion of your personal data
• Right to Restrict Processing (Article 18): Limit how we use your data
• Right to Data Portability (Article 20): Receive your data in a structured format
• Right to Object (Article 21): Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at: privacy@genocs.com

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments.

International Data Transfers

Some of our service providers may be located outside the EEA. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules

Cookie Policy

We use the following types of cookies:

Essential Cookies

These cookies are necessary for the website to function and cannot be disabled.

Analytics Cookies

We use Google Analytics 4 to understand website usage. You can opt-out using the Google Analytics Opt-out Browser Add-on.

Marketing Cookies

These cookies are used to deliver relevant advertisements and track campaign performance.

Cookie Consent: You can manage your cookie preferences using our cookie banner or by contacting us.

Third-Party Services

We use the following third-party services:

• Google Analytics: Privacy Policy
• Google Tag Manager: Privacy Policy
• Cookiebot: Privacy Policy
• Facebook: Privacy Policy

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours, as required by GDPR Article 33-34.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Information

For any data protection inquiries, please contact:

• Email: privacy@genocs.com
• Phone: +39 329 07 23 091
• Address: Via Trasimeno 40/10, Milan, Italy

Supervisory Authority: Garante per la protezione dei dati personali
Website: www.gpdp.it
Address: Piazza di Monte Citorio, 121, 00186 Roma RM, Italy